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Works Performance Products, Inc.
21045 Osborne Street Canoga Park, CA. 91304
Phone 818-701-1010 Fax 818-701-9043
sales@worksperformance.com
Works Performance Products

    In 1973, Works Performance Products began producing unique off-road shocks, with a revolutionary damping system. At the same time, Works Performance started a tradition of winning championships. This same winning tradition goes into every Works Performance shock whether it's for off-road motorcycles, ATVs, high-performance street bikes or custom cruisers. Each Works Performance shock is built to order based on rider weight, specific length requirements, chassis geometry and intended use. We have no "one size fits all" shock. For more than three decades, that has been the Works Performance philosophy: shocks custom built to order. It sometimes takes a little longer to make them (as opposed to off-the-shelf) but we feel that the benefits in handling and comfort are well worth the wait.

Works Performance "Warranty Policy"
    Works Performance obligation under our warranty policies is limited to repair or replacement of the defective item(s). The consumer will be responsible for removing from the vehicle any defective item(s), transportation costs, and for reinstallation upon return from Works Performance.

The loss of use of the product, loss of time, inconvenience, commercial loss or consequential damages are not covered. Works Performance reserves the right to change the design of any product without assuming any obligation to modify any product previously manufactured.

Works Performance "30-day Performance Guarantee"
    The ride and handling of all Works Performance shocks will meet your expectations or Works Performance will re-spring and re-valve the shocks at no charge to customer except transportation cost both ways, within the first thirty (30) days of receipt.

Works Performance "90-day Limited Warranty" on Off-Road Shocks
    Works Performance warrants its Off-Road shocks and fork springs to be free from defects in materials and workmanship to the original owner for a period of ninety (90) days from date of purchase. This warranty is limited to shocks used under normal operating conditions. This warranty does not apply to shocks which have been misused, altered, improperly installed, used in an improper application or used in conjunction with other devices such as lowering blocks. Further, Works Performance does not warrant accidental damage, i.e., a bent shaft due to a crash or blow. This warranty applies only when installation instructions are followed.

Works Performance "One Year Limited Warranty" on Street Bike Shocks
    Works Performance warrants its Street Bike shocks and fork springs to be free from defects in materials and workmanship to the original owner for a period of one (1) year from date of purchase. This warranty is limited to shocks used under normal operating conditions. This warranty does not apply to shocks which have been misused, altered, improperly installed, used in an improper application or used in conjunction with other devices such as lowering blocks. Further, Works Performance does not warrant accidental damage, i.e., a bent shaft due to a crash or blow. This warranty applies only when installation instructions are followed.

Works Performance "Warranty Return Policy"
    Works Performance requires an RMA number (Return Merchandise Authorization number) on all returns. This RMA number is obtained by contacting one of our customer service representatives at Works Performance. Works Performance also requires that any defective item(s) be returned complete (including springs, clips, bearings that shipped with shock) along with dated Proof of Purchase, Return Address, Daytime Phone Number and a brief explanation for return, "defective" for an explanation is not descriptive enough. Please explain in detail what is defective about the item(s).

Works Performance Shocks - made in America - known around the world.

Works Performance • 21045 Osborne Street • Canoga Park CA., 91304
Phone (818) 701-1010 • Fax (818) 701-9043 • E-Mail Us